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Privacy Policy

By accessing, visiting and/or using this website, or any part thereof, you agree and consent to all of the terms of this policy. In this Privacy Policy, the terms “we”, “us” and “our” are used to refer to HBM Medical Clinic Sdn. Bhd. (as operator of the HBM Family Clinic). 


  1. You acknowledge and agree that in order for us to be able to accept any orders and payment made and placed by you, as well as to arrange for the delivery of any of your accepted orders, you will be required to register an account via our website which will further require your personal data including, but not limited to, the following:-

    a) Your full name;
    b) Your personal contact information including your email address and phone number;
    c) Your personal ID or passport number;
    d) Your gender;
    e) Your nationality;
    f) Your current address;
    g) Your age and/or date of birth;
    h) Your reasons for seeking treatment;
    i) Your payment method information; and
    j) Your browsing information and history.

  2. You acknowledge that we require your account registration and personal data in order to ensure that we are able to provide you with our products and services including, but not limited to:-

    a) For our internal record keeping and accounting;
    To process your order for our products or services;
    To process or collect your payment for your orders;
    To improve our products and services;
    e) To notify you of special offers or new products, updates and promotions;
    f)  To process your returns or refunds; and
    g) To comply with legal requirements.


  3. Our website and/or the platform that we use are set-up to accept cookies. In order for us to improve your user experience and to perform transactions on this website, your personal data may be stored by cookies used on this site. By accessing and/or using this website, you are agreeing to the use of cookies on this website and/or platform.

  4. You acknowledge and agree that in order to enable us to provide our products and services to you, to send marketing information and to improve our business operations, we share your information with certain third parties including, but not limited to:-

    a)  Payment processors who process your payment on the website;
    b)  Third parties that assist and help us in providing IT services, such as platform providers, hosting services, maintenance and               support on our databases that may contain data about you;
    c)  Analytics partners, such as Google Analytics and Facebook Pixel which helps to collect and process certain analytics data.               These services may also collect information about your use of other websites, apps, and online resources; and
    d)  Courts, law enforcement, regulatory or other governmental agencies if we are required to do so by law, or by a warrant,                   subpoena
    or court order.

  5. You hereby consent and agree to us collecting, analysing, processing, retaining, and sharing your personal data with third parties for the purposes as stated in clauses 2 to 4 above.

  6. You acknowledge and understand that the online security and storage of your personal data is handled by the online platforms utilized by this website and is not within our control and that you shall have no claims against us in the event of any online security breach in relation to your personal data. As data transmission via the internet is not completely secure, there can be no guarantee of full security, and we urge you to be aware of the inherent risks of using any website.

  7. You acknowledge that links to and from the websites of our partner networks, advertisers, and affiliates may appear on our website from time to time. Please be aware that if you click on a link to one of these websites, you will be directed to their own privacy policy, for which we are not responsible and/or liable for. Please read respective privacy policies carefully before providing any personal information to these other websites.

  8. We may also give you the option of logging-in using your social network accounts. You acknowledge that by logging-in in this manner, your personal data may also be shared to us and to other third parties in a manner and extent to which we have no control over. Please review the privacy policy of the appropriate social network platform to learn how your personal data is shared and used in this context.

  9. Users may be able to submit their own content to our website. Please keep in mind that anything you post on our website can be viewed by the public, so you should be cautious about disclosing sensitive personal data. We strongly advise you not to share such sensitive personal data and if you submit such sensitive personal data on our websites, we are not responsible for any actions taken by others.

  10. In the event that you have registered an account with us, you may edit your personal data via your account dashboard. 

  11. We retain the right to change this policy at any moment and without prior notice. We recommend that you review this privacy policy on a frequent basis on our website.

  12. If you have any questions or concerns regarding how we treat and use your personal data; or if you want to access, edit, and/or delete your personal data; you may contact our Data Privacy Officer via:-

    a)  E-mail at;
    b)  Telephone line at:
         a)  Tel: (6)03-21051899   
         b)  Mobile: (6)01
    1-11597339; or
    By writing to us at HBM Family Clinic, A-G-1 Glomac Damansara, Jln Damansara, 60000 Kuala Lumpur.

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